FAQs (Frequently Asked Questions)
1. Can we make a reservation of movie tickets via phone call/online?
We do not allow reservations or booking tickets in advance via phone call or thru online. We encourage our patrons to purchase tickets directly via online or walk-in.
To purchase tickets online, just go to our website www.timescineplex.com and sign up if you are a first time user.
We accept valid debit or credit card (Master Card, Visa, and American Express).
You will receive via email a reference number that you need to keep (either print it out or screenshot) and show to our ticketing staff for them to print your movie tickets.
Our online purchase confirmation email may take few minutes to deliver. Kindly check your inbox again.

If you did not receive the confirmation, kindly contact us on our hotlines or message us thru our Facebook and Instagram page.
Yes you may change the date/time as long as it is made at least one (1) hour before the movie showtime of your original ticket at the same branch where you purchased it. Please take note that this is subject to seat availability of the movie.
Times Cineplex Loyalty Program is an in-app item that uses electronic coupons. It entitles customers to earn rewards such as free movie tickets or regular soft drinks. You collect coupons every time you watch a movie with us.
You need to download our mobile app which is available at Google Play and App Store and log-in using your existing account or you can sign-up to join our loyalty program.
Once you have reached the designated number of e-coupons needed to redeem a free ticket or a regular soft drink, you can approach our friendly staff either at ticketing or snack bar counter and show them the app.
The Board of Film Censorship requires all films to be censored and classified before public exhibition. There are 3 categories:
U - Suitable for all ages.
PG - Audiences under 16 require accompanying parent or adult guardian.
X - Not suitable for audiences under 16.

The management reserves the right to refuse admission at our discretion.